3 August 2022 UPDATE: PsiAN (Psychotherapy Action Network) has written a letter to the Federal Trade Commission protesting “the misleading business practices of CareDash and BetterHelp,” together with the American Psychoanalytic Association and the American Association for Psychoanalysis in Clinical Social Work. They are gathering signatures on a related petition, here: PsiAN Petition: Protecting Consumers and Mental Healthcare. The petition will be available through the end of the day, Friday Aug. 5.
Based on many documented comments of concern by clinicians in multiple professional venues, CareDash is an atrocious company. They post inaccurate information about clinicians, completely refuse by policy to remove the information, and instead “invite” clinicians to “claim your profile” as the only way to correct false and misleading information. Doing so of course gives the impression that a clinician participates with this company, when the opposite may be true. The tactics boil down to “That’s a nice practice and reputation you have, it would be a shame if anything happened to it.” There have been hundreds of complaints about this company to the Better Business Bureau.
It seems to be in the public interest to expose the coercive practices of this company and the potential harm it causes to the reputations of thousands of clinicians, misinforming and misdirecting people who are seeking mental health care.
Watch here for future specific documented comments and information about the abusive and coercive practices of this company which provides false and misleading information about mental health clinicians. Clinicians and mental health consumers, please document your experiences in the comments section. Personally identifying information is not necessary. Oh, and CareDash, if you’re listening, it’s my policy to remove no comments unless they are proven to be false.